Refund Policy

Overview

OURTH is committed to customer satisfaction. This Refund Policy outlines the conditions and procedures for returns and refunds of products purchased through our Service.

1. Return Window

Customers may initiate a return or request a refund within 7 days from the date of delivery. Returns requested after this period will not be accepted except in cases of defective or damaged products.

2. Eligible Products for Return

Products are eligible for return if they meet the following criteria:

• Product is unused and in original, unopened packaging
• Product has all original tags and components intact
• Product is not hygiene-sensitive or consumable (where applicable)
• Product shows no signs of use or wear
• All supporting materials and documentation are included

3. Non-Eligible Products

The following products are NOT eligible for return:

• Consumable or hygiene-sensitive items once opened
• Custom or personalized orders
• Products damaged due to misuse or neglect by the customer
• Items purchased with promotional discounts exceeding 50%
• Digital or downloadable products
• Products returned without original packaging

4. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of delivery with photos of the damage. We will:

• Provide a full refund, or
• Send a replacement product at no cost

No return shipping is required for defective or damaged items—we will arrange pickup at no cost to you.

5. How to Initiate a Return

To request a return or refund:

1. Log into your OURTH account
2. Navigate to "Order History" or "My Orders"
3. Select the order containing the item you wish to return
4. Click "Request Return" and provide a reason
5. Follow the instructions to print a return label (if applicable)
6. Pack the product securely in its original packaging
7. Use the provided label to ship the item back to us

6. Return Shipping

For standard returns (non-defective items):

• Customers cover the cost of return shipping
• Free return labels are available for orders over ₹500
• Shipping costs may be deducted from refunds if return shipping is not prepaid

7. Refund Processing

Once we receive and inspect your return:

• We will verify the product condition within 5-7 business days
• If approved, the refund will be processed to your original payment method
• Refund processing may take 7-14 business days depending on your financial institution
• You will receive an email confirmation once the refund is processed

8. Refund Amount

The refund amount will be calculated as follows:

• Full refund: Product price minus applicable shipping costs and return shipping (where applicable)
• Promotional discounts: Refund is based on the discounted price, not the original price
• Taxes: Applicable taxes will be included in the refund if charged at purchase

9. Exchanges

Instead of a return and refund, you may request an exchange for a different size, color, or product. Exchanges are processed within 7-10 business days. Additional shipping charges may apply for exchanges.

10. Special Circumstances

OURTH reserves the right to deny returns in cases of:

• Fraudulent or suspicious return patterns
• Misuse or intentional damage of products
• Missing proof of purchase or order details
• Return attempts outside the specified timeframe without valid justification

11. Contact Us

For return or refund inquiries, please contact our customer support team:

OURTH Customer Support
Email: support@healingourth.com
Website: www.healingourth.com
Response time: 24-48 hours

12. Policy Changes

OURTH reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of the Service after policy changes indicates your acceptance of the updated policy.